ResearchOps covers the people, processes and tools that let UX and user research run well at scale. It explains participant recruitment and panels, consent and incentives, research repositories and insight management, safe democratisation of research, participant privacy and ethics, and the ResearchOps Community's eight pillars.
Covers portfolio management operations: aligning investment with strategy, prioritising with cost of delay, WSJF and scoring models, and planning to real capacity. Also covers Lean Portfolio Management, funding projects versus value streams, portfolio KPIs and governance, and the PPM tools used to run a portfolio.
ProjectOps covers how projects are run from initiation to closure: the project life cycle, the triple constraint, work breakdown structures, critical path scheduling, RAID logs and stakeholder management. It also covers earned value basics, choosing predictive, adaptive or hybrid approaches, the role of the PMO and tools such as Microsoft Project and Jira.
AgileOps covers how agile delivery runs day to day, from the values and principles of the Agile Manifesto to Scrum's accountabilities, events, artifacts and Definition of Done. It also covers Kanban flow with WIP limits and flow metrics, effective retrospectives, SAFe and LeSS at a high level, and the anti-patterns that weaken agile teams.
DesignOps covers how organisations scale design work: design systems and tokens, Figma libraries, design-to-development handoff, critiques and reviews, team models, workflow and capacity. It also covers applying WCAG accessibility standards in design practice and measuring design system adoption.
Covers product operations: how a product ops function enables product teams with data, tools and processes. Topics include product analytics instrumentation and tracking plans, feedback aggregation, roadmapping cadences, experimentation operations, product launch processes and the product tool stack, such as Amplitude, Productboard and Pendo.