Section: Learn, practise, get certified | ISO/IEC 20000-1 | xOps School

Home ☕ Coffee Pass Courses Practice tests Standards Tutorials Storify All Ops

ISO/IEC 20000-1

Section outline

1. Work through the tutorial (about 60 minutes, open to everyone). 2. Sign in free and take the 25-question knowledge check (2 attempts). 3. Score 70% or more to unlock your certificate.
- Select activity ISO/IEC 20000-1 – Tutorial (about 60 minutes)
  
  ISO/IEC 20000-1 – Tutorial (about 60 minutes) Page
  
  Students must
  
  View
  
  A free, self-paced tutorial with diagrams – no account needed.
- Select activity ISO/IEC 20000-1 – Knowledge Check
  
  ISO/IEC 20000-1 – Knowledge Check Quiz
  
  Students must
  
  Receive a grade
  
  Receive a passing grade
  
  25 questions on ISO/IEC 20000-1:2018: what a service management system is, the structure of clauses 4 to 10 and the clause 8 process groups, how change, incident, problem and supplier management work together, certification audits, and good and bad implementation practice. Pass mark 70 %.
  25 questions · 45 minutes · 2 attempts · pass mark 70%. Free: sign in to start. Your score, the correct answers and an explanation for every question appear as soon as you submit; 70% or more unlocks your certificate.