Covers customer and customer success operations across the post-sale lifecycle: onboarding and time to value, success plans, segmentation and coverage models, health scores, churn and renewals. Also covers retention metrics such as GRR and NRR, customer data in the CRM, and customer success platforms such as Gainsight.
"CustomerOps" is part of the Coffee Pass, together with all 190 courses on xOps School.
Includes 99 Ops tracks, 91 tool courses, 1076 recorded video sessions, 227 quizzes, 340 hands-on assignments and certificates.
US$4.90 / month · Billed once a year: US$58.80 for 12 months.
Other currencies and details · Or start with the free certification practice tests →
