Covers customer experience operations: customer journey mapping, moments of truth, omnichannel experience and voice of the customer programs. Also covers NPS, CSAT and CES, closing the feedback loop, CX analytics including text and driver analysis, and CX governance.
"CXOps" is part of the Coffee Pass, together with all 190 courses on xOps School.
Includes 99 Ops tracks, 91 tool courses, 1076 recorded video sessions, 227 quizzes, 340 hands-on assignments and certificates.
US$4.90 / month · Billed once a year: US$58.80 for 12 months.
Other currencies and details · Or start with the free certification practice tests →
