Customer support operations: how tickets are triaged, routed and escalated through tiered support, and how SLAs, macros, automation and self-service keep queues healthy. It also covers support metrics such as FCR, AHT, backlog and CSAT, workforce management, and helpdesk tools like Zendesk and Freshdesk.
"SupportOps" is part of the Coffee Pass, together with all 190 courses on xOps School.
Includes 99 Ops tracks, 91 tool courses, 1076 recorded video sessions, 227 quizzes, 340 hands-on assignments and certificates.
US$4.90 / month · Billed once a year: US$58.80 for 12 months.
Other currencies and details · Or start with the free certification practice tests →
