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10 beginner questions on the CSA exam blueprint domains: Platform Overview and Navigation, Instance Configuration, Configuring Applications for Collaboration, Self Service & Automation, Database Management and Platform Security, and Data Migration and Integration. They cover the All menu, plugins, personal lists, email notifications, catalog items, flows, table extension, access control rules, update sets and UI policies.

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1. In the Next Experience interface, which menu does a user open to find the applications and modules they can access in the instance?

   • A. The All menu ✔ correct
   • B. The Workspaces menu
   • C. The user avatar menu
   • D. The notifications bell

   Answer: A. In Next Experience Unified Navigation, the All menu retrieves the menu items and modules you can access in the instance and lets you mark favorites. The avatar menu holds profile and preference options.

   Source: www.servicenow.com/docs/r/platform-user-interface/next-experience-ui.html · Domain: Platform Overview and Navigation

2. An administrator needs to install a ServiceNow plugin that is not yet active on the instance. Which navigation path is the starting point?

   • A. All > System Applications > All Available Applications > All ✔ correct
   • B. All > System Update Sets > Retrieved Update Sets
   • C. All > System Definition > Tables
   • D. All > System Properties > Basic Configuration UI16

   Answer: A. Admins install plugins from All > System Applications > All Available Applications > All: search for the plugin and select Install. Update sets move configuration between instances; they do not activate plugins.

   Source: www.servicenow.com/docs/r/platform-administration/t_ActivateAPlugin.html · Domain: Instance Configuration

3. A service desk user moves and adds columns in the Incident list using the list personalization option. Who sees the new column layout?

   • A. Every user who opens the Incident list
   • B. Only users with the itil role
   • C. Only that user ✔ correct
   • D. Only administrators

   Answer: C. Personal list customizations don't affect what other users see in their lists. To change the default columns for everyone, an administrator configures the list layout instead.

   Source: www.servicenow.com/docs/r/platform-user-interface/c_PersonalLists.html · Domain: Configuring Applications for Collaboration

4. An administrator is creating an email notification for new high-priority incidents. Which three things does the notification record define?

   • A. When to send it, who receives it and what it contains ✔ correct
   • B. Which table to extend, which fields to inherit and the index
   • C. Which roles can read the table, write it and delete records
   • D. The form layout, the list layout and the related lists

   Answer: A. An email notification defines when to send it (for example a record condition), who receives it (users, groups or fields) and what it contains (subject and message). Table access is controlled by access control rules, not notifications.

   Source: www.servicenow.com/docs/r/platform-administration/c_EmailNotifications.html · Domain: Configuring Applications for Collaboration

5. An administrator configures a new form layout in a development instance. An update set can capture this configuration change so that it can be moved to the production instance.

   • A. True ✔ correct
   • B. False

   Answer: A. True. An update set is a group of configuration changes that can be moved from one instance to another, for example from development to test and production, after previewing it and resolving collisions.

   Source: www.servicenow.com/docs/r/application-development/system-update-sets/system-upda · Domain: Data Migration and Integration

6. A company wants employees to request a new laptop from the Service Catalog by answering a few questions, such as model and delivery location. What should the administrator create?

   • A. A knowledge article with the questions
   • B. A catalog item with variables ✔ correct
   • C. A business rule on the Incident table
   • D. A UI policy on the User form

   Answer: B. A catalog item is an orderable offering in the Service Catalog. Its variables capture the choices the requester makes, such as model or location, and shape the order form. Knowledge articles share information but do not take requests.

   Source: www.servicenow.com/docs/r/servicenow-platform/service-catalog/t_DefineACatalogIt · Domain: Self Service & Automation

7. A team wants to automate a process without writing code: when a catalog request is approved, create a task and send a notification. Which ServiceNow object consists of a trigger and a sequence of actions?

   • A. A flow built in Workflow Studio ✔ correct
   • B. A client script on the request form
   • C. An access control rule
   • D. A knowledge base

   Answer: A. Flows consist of a trigger and a sequence of actions and flow logic, and Workflow Studio is the default builder, so processes can be automated from ready-made actions. Client scripts run in the browser on forms.

   Source: www.servicenow.com/docs/r/build-workflows/workflow-studio/flows.html · Domain: Self Service & Automation

8. Which two statements about table extension in ServiceNow are true? (Select TWO)

   • A. The Incident table extends the Task table ✔ correct
   • B. The Task table extends the Incident table
   • C. You can only choose to extend a table when creating the new table ✔ correct
   • D. Extending a table copies all existing parent records into the child table
   • E. Every custom table must extend the Task table

   Answer: A, C. Task is extended by tables such as Incident, Problem and Change Request, so Incident derives fields from Task. Extension can only be set during table creation; parent records are not copied, and custom tables do not have to extend Task.

   Source: www.servicenow.com/docs/r/platform-administration/table-administration-and-data- · Domain: Database Management and Platform Security

9. An administrator must make sure that only users with the hr_manager role can read records in an HR table, whether they use lists, forms or the API. What should they configure?

   • A. A UI policy that hides the fields on the form
   • B. An access control (ACL) rule on the table ✔ correct
   • C. A client script that checks the role
   • D. A personalized list for HR managers

   Answer: B. Access control (ACL) rules restrict access to data by requiring users to pass requirements, such as having a role, before they can read or change it, and they are enforced on the server. UI policies and client scripts only change form behavior.

   Source: www.servicenow.com/docs/r/platform-security/access-control/access-control-rules. · Domain: Database Management and Platform Security

10. On the Incident form, the Resolution notes field must become mandatory when the State is set to Resolved. An administrator wants to do this without writing a script. What is the simplest way?

    • A. Create an after business rule with a script
    • B. Create a UI policy with a UI policy action ✔ correct
    • C. Create a new table that extends Incident
    • D. Create an update set

    Answer: B. A UI policy dynamically changes form fields when its conditions are met: a UI policy action can make a field mandatory, visible or read-only without scripting. Business rules run on the server and usually need scripts.

    Source: www.servicenow.com/docs/r/platform-administration/t_CreateAUIPolicy.html · Domain: Data Migration and Integration

Original practice questions written by xOps School (DevOpsSchool Private Limited) from the public ServiceNow exam objectives (CSA Mainline Exam Blueprint, updated January 2026), checked 2026-10-25. They are not actual exam questions. xOps School is not affiliated with or endorsed by ServiceNow; exam names are trademarks of their owners. Official exam page: learning.servicenow.com/lxp/en/credentials/certified-system-administra.