Section: Learn, practise, get certified | ITIL (Information Technology Infrastructure Library) | xOps School

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ITIL (Information Technology Infrastructure Library)

Section outline

1. Work through the tutorial (about 60 minutes, open to everyone). 2. Sign in free and take the 25-question knowledge check (2 attempts). 3. Score 70% or more to unlock your certificate.
- Select activity ITIL – Tutorial (about 60 minutes)
  
  ITIL – Tutorial (about 60 minutes) Page
  
  Students must
  
  View
  
  A free, self-paced tutorial with diagrams – no account needed.
- Select activity ITIL – Knowledge Check
  
  ITIL – Knowledge Check Quiz
  
  Students must
  
  Receive a grade
  
  Receive a passing grade
  
  25 questions on ITIL (Version 5): value co-creation and core vocabulary, the ITIL Value System, guiding principles, the four dimensions, the product and service lifecycle, incident, problem and change practices, continual improvement, certification and common pitfalls. Pass mark 70 %.
  25 questions · 45 minutes · 2 attempts · pass mark 70%. Free: sign in to start. Your score, the correct answers and an explanation for every question appear as soon as you submit; 70% or more unlocks your certificate.