ITIL – Knowledge Check
25 questions on ITIL (Version 5): value co-creation and core vocabulary, the ITIL Value System, guiding principles, the four dimensions, the product and service lifecycle, incident, problem and change practices, continual improvement, certification and common pitfalls. Pass mark 70 %.
25 questions · 45 minutes · 2 attempts · pass mark 70%. Free: sign in to start. Your score, the correct answers and an explanation for every question appear as soon as you submit; 70% or more unlocks your certificate.
Completion requirements:
- Receive a grade
- Receive a passing grade
Attempts allowed: 2
Time limit: 45 mins
Grading method: Highest grade
Grade to pass: 70.00 out of 100.00