ISO 9004

Section outline

• Select section General

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  General

  • Select activity Announcements

    

    Announcements Forum
• Select section Learn, practise, get certified

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  Learn, practise, get certified

  1. Work through the tutorial (about 60 minutes, open to everyone). 2. Sign in free and take the 25-question knowledge check (2 attempts). 3. Score 70% or more to unlock your certificate.

  • Select activity ISO 9004 – Tutorial (about 60 minutes)

    

    ISO 9004 – Tutorial (about 60 minutes) Page

    Completion

    Students must

    

    View

    A free, self-paced tutorial with diagrams – no account needed.

  • Select activity ISO 9004 – Knowledge Check

    

    ISO 9004 – Knowledge Check Quiz

    Completion

    Students must

    

    Receive a grade

    

    Receive a passing grade

    25 questions on ISO 9004:2018: what sustained success and the quality of an organisation mean, the structure of the guidance, organisational identity and interested parties, the Annex A maturity self-assessment, turning results into improvement priorities, and common mistakes. Pass mark 70 %.

    25 questions · 45 minutes · 2 attempts · pass mark 70%. Free: sign in to start. Your score, the correct answers and an explanation for every question appear as soon as you submit; 70% or more unlocks your certificate.